1. Introduction
Because beverages are consumable goods, returns are generally limited to products that arrive damaged, expired or incorrect. Final terms are [to be confirmed].
2. Damaged or incorrect products
If an item arrives damaged, leaking, past its date or is not what you ordered, let us know within [X] hours of delivery.
3. Reporting a problem
Use the contact form with the subject “Retail support”, and include photos of the affected items and packaging.
4. Required information
- Order reference (e.g. CEN-…)
- Name and mobile number used on the order
- Affected products and quantities
- Photos of the issue
5. Refund process
[Placeholder] Refund method and timelines will be defined once payment processing is configured.
6. Contact
[email protected] · 050 654 9920