Help centre
Frequently asked questions
Orders
How do I place an order?+
Browse the shop, add drinks to your cart and complete checkout. Our team confirms every order before dispatch.
Can I change or cancel my order?+
[Configurable] The order amendment and cancellation window will be confirmed by management before launch.
Products
Are the drinks genuine branded products?+
Product listings show the brands we intend to stock. Final sourcing and availability will be confirmed before launch.
Do you offer zero sugar options?+
Yes — see the Zero & Diet category in the shop.
Delivery
Which emirates do you deliver to?+
The platform supports all seven emirates. Active delivery areas are configured by the store administrator.
How much is delivery?+
A delivery fee and a free-delivery threshold are shown at checkout. Both values are configurable.
Payments
Which payment methods are accepted?+
Pay on delivery. Online card payments are coming soon.
Returns
What if my drinks arrive damaged?+
Contact us with your order reference and photos. The final returns policy is pending management review.
Wholesale
Do you supply businesses?+
Yes. Restaurants, cafés, retailers and offices can submit a wholesale enquiry from the Wholesale page.
Is there a minimum order quantity?+
[Configurable] Minimum order quantities will be confirmed per account.
Customer accounts
Do I need an account to order?+
No, guest checkout is available. An account lets you view your order history.
Are accounts live?+
Yes — create an account to save your details and view your orders.